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Customer Service

Ron & Alicia Robinson Florist is the leading provider of thoughtful gifts, helping our customers connect with the important people in their lives, so it's important that our customers stay connected to us. To further assist you, we've provided answers to any inquiries you may have about our service.

Ron & Alicia Robinson Florist Customer Service

Contact Us Online

Floral Consultant Hours

24/7/365

Physical Store Hours
Mon-Sat: 8am-5pm
Sun: 8am-5pm

Address View All Locations
Ron & Alicia Robinson Florist
2110 Fullerton Road
Rowland Heights, CA 91748

Phone
(800) 944-8256 (toll free)
(626) 912-2076

Policies & Procedures

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether or not the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status

Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Floral Deliveries to the U.S. and Canada

* Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before 12:00 pm in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. There are no deliveries on Sundays and legal holidays. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number.

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.

When the Recipient Is Not Home

The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.

Gift Items Shipped Directly

Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.

Cancellation Policy

While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

Substitution Policy

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Privacy Notice

This privacy notice discloses the privacy practices for (www.raflorist.com). This privacy notice applies solely to information collected by this web site.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (626) 912-2076, or contact us via the customer service selection on the web page (above)

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Ron & Alicia Robinson Florist 4.9 15 https://www.raflorist.com/images/wide/logo1.gif 2110 Fullerton Road Rowland Heights, CA 91748 (800) 944-8256 (626) 912-2076

Send Flowers, Plants, Gifts & More to Rowland Heights, Whittier, Glendora and the surrounding areas!

Sending flowers online has never been easier! Select from our wide variety of seasonal flowers, bouquets, green plants, dish gardens, blooming plants, blooming garden baskets, edible delicacies, and gourmet baskets!

Flowers for Any Occasion!

We offer the perfect selections for any occasion, including birthday flowers, anniversary flowers, get well soon flowers, new baby flowers, sympathy and funeral flowers, and much more. And, of course, don't ever underestimate the power of a "just because" arrangement or gift. Those are the best kind! We also offer seasonal and specialty selections for New Year's flowers, Valentine's Day flowers, St. Patrick's Day flowers, Easter Flowers, Mother's Day flowers, Father's Day flowers, 4th of July flowers, Halloween flowers, Thanksgiving flowers, Hanukkah and Christmas flowers!

Same Day Local and Nationwide Delivery to Rowland Heights, Whittier, and Glendora

It’s no wonder Ron & Alicia Robinson Florist has been exceptionally serving customers since 1976. As Rowland Heights, Glendora, and Whittier's only “Yes We Can" florist with over 38 years of service, Ron & Alicia Robinson Florist offers nationwide flower delivery, as well as local delivery to Rowland Heights, Whittier, Glendora, Azusa, Hacienda Heights, Covina, Montebello, Walnut, and more!

With a strong, established reputation in Rowland Heights, Whittier, Glendora, and their surrounding areas, it's no wonder Ron & Alicia Robinson Florist is also the area's top Wedding and Special Event florist. Planning events from $150 to $15,000 is easily and professionally handled by your personal Special Event Consultant, who is available to you 7 days a week. Contact us today to schedule an appointment, or browse our Wedding Gallery to see some of our past designs!

Time-Tested Professional Flower Service

We pride ourselves on serving local businesses in Rowland Heights, Whittier, Glendora, and surrounding areas. With some of the industry’s most talented floral designers, a top notch customer service team, and professional delivery drivers always available to hand-deliver your flower arrangements, we find it easy to stand by our 100% customer satisfaction guarantee.

Hospitals We Deliver To

Kindred Hospital Brea, St. Jude Medical Center, Foothill Presbyterian, Kaiser Permanente, Kindred Hospital Baldwin Park, Greater El Monte Community Hospital, Presbyterian Intercommunity Hospital - Whittier, Whittier Hospital Medical Center.

Funeral Homes & Churches We Deliver To

Hilgenfeld Mortuary, Reflections Funeral Services, Chapman Funeral Home, Universal Funeral Chapel, White's Funeral Home, Crossway Community Church, Friends Community Church, Memory Gardens Mortuary, The Cause Community Church, Funeraria Del Angel Pierce Brothers Griffith, Custer Christinansen Mortuary, Forest Lawn Covina Hills Mortuary, Calvary Chapel Golden Springs, Evangelical Free Church, St. Denis Catholic Church, Addelman Funeral Home, Everlasting Memorial Funeral Chapel, Loma Vista Mortuary, McAulay & Wallace Mortuary, Glenkirk Church, Oakdale Mortuary, St. John Vianney's Church, ST. Martha's Catholic Church, Guerra Gutierrez Funeral Home, Chapel of Remembrance, Douglass & Zook Mortuary, Turner & Stevens Live Oak Mortuary, Funeraria Del Angel - Montebello, Risher Mortuary, Chapel of Memories, Han Kook Mortuary, Funeraria Del Angel - Morrow's, Chapel of Peace Funeral Home, Todd Memorial Chapel, Na Sung CHurch, Queen of Heaven Mortuary, St. Elizabeth Ann Seton Church, St. Lorenzo Ruiz Catholic Church, Funeraria Del Angel - Pierce Brothers West Covina, West Covina Christian Church, Guerra Gutierrez - Whittier Mortuary, Rose Hills Mortuary, St. Bruno's Catholic Church, White Emerson Mortuary.

Locations:

Rowland Heights: 4.9 15 2110 Fullerton Rd Rowland Heights, CA 91748 (626) 912-2076 Whittier: 4.9 15 3323 Workman Mill Rd., Suite B Whittier, CA 90601 (562) 695-0561 Glendora: 4.9 15 1610 S. Grand Ave. Glendora, CA 91740 (626) 857-7211

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Delivery Timing Headline

Delivery estimate is based on delivery to a residence in our local area. For non-residence addresses, and some products, delivery times may vary.

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